Welcome to the Lipisha Support Center


How To

  • Ho do I make a payment or find payment instructions?

    To make a payment or find payment instructions: Login to your Lipisha account Navigate to Payment Select one of the payment options under From e.g Paybill (M-pesa) Select your payment account under To e.g 01234 - Main Enter Amount Enter Reference Follow instructions provided to make the payment
  • How do I find and reconcile a missing payment or a payment with wrong account details?

    Whenever you encounter a missing or invalidly entered payment transaction, you can use the Reconcile tool to capture it and send it to the correct account. To do this: 1. Log in to your Lipisha account 2. Click the Reconciliation menu 3. Enter the payer's mobile number under From (in the format ...
  • How do I find or view transactions on Lipisha?

    To search for and view your transactions via the web interface: Login to your Lipisha account Click the Home menu to view options Select Transactions Click on the Search menu that appears Enter your filter criteria or parameters e.g date range, transaction type, transaction reference, account de...
  • How do I fund or topup float on my M-pesa payout account on Lipisha from my bank account?

    To top up your M-Pesa bulk payout accounts via bank transfer, please execute an RTGS, EFT, SWIFT or do a direct bank deposit to the following Safaricom M-PESA account: Bank: Commercial Bank of Africa (CBA) Branch: Upper Hill Branch Account name: M-Pesa Holding Company Account number: 0420448007 ...
  • How do I reverse a payment or payout transaction?

    Whenever you need to reverse a payment or payout transaction, you can use the Reverse tool to make a request for reversal. To do this: 1. Log in to your account 2. Click on your account name at the top right corner of the screen 3. Select Tools from the menu 4. Under the Reverse tab, enter the m...
  • How do I sign up or create an account on Lipisha?

    To create an account on Lipisha:
  • How do I withdraw or settle funds from my Lipisha account balance to my bank account?

    To withdraw your funds kindly use the settlement facility on your Lipisha dashboard as follows: Step 1 (Request) 1. Login to your Lipisha account 2. Select Settlement menu 3. Check your account balance under From 4. Select your bank withdrawal account from To e.g Bank (EFT) | 00100123456789 - Ba...
  • How do I withdraw or settle funds from my Lipisha account to my mobile phone?

    To withdraw or settle funds from your account balance to your mobile phone use the payout facility as follows: Step 1 (Load float to your M-Pesa payout account from your account balance) Login to your account Click on Settlement menu Under To, select a Bulk Payout (M-Pesa) account, check that f...
  • How to simulate or fake a payment when testing on the developer sandbox

    To simulate a payment or fake a payment when testing on the sandbox environment, you need to execute a HTTP POST to the endpoint with the following parameters: Endpoint - http://developer.lipisha.com/index.php/v2/api/simulate_payment (http://developer.lipisha.com/index.php/v2/api/make_mobile_pay...